Frequently Asked Questions
Delivery & Collection
For the time being, cleanse programmes can start on Mondays, Wednesdays or Saturdays.
Yes, all orders are available for collection.
You will collect your order on the evening before your cleanse start date and every two days throughout the programme between 5pm and 7pm.
You can collect at our Production Facility in Oeiras.
The Detox Company Production Facility
Tagus Park
Rua Professor Doutor José́ Pinto Peixoto 19C
2740-124 Talaíde, Porto Salvo, Oeiras
Due to our logistics capacity, we only delivery selected areas within Greater Lisbon.
For some postcodes that do not fall within our delivery areas, we may still be able to arrange delivery for you, but this will be reviewed on a case by case basis and will incur an additional delivery fee. If you would like to find out about any alternative options for your area, please email us on info@thedetoxcompany.pt.
If you are based within our delivery areas, you will receive your order on the evening before your cleanse start date and every two days throughout the programme, so that you have the order ready when you wake up in the morning.
This also enables us to provide our extensive variety of cold-pressed juices, wellness shots, almond blends and soups.
We use a commercial cold-press juicer to make our cold-pressed juices, wellness shots and almond blends meaning that they will remain fresh for only three days, provided they are refrigerated as instructed (see Our Products section).
You will receive:
One delivery for a one or two day cleanse
Two deliveries for a three or four day cleanse
Three deliveries for a five or six day cleanse
We strive to ensure the most convenient service for you every step of the way. This is also the most environmentally-friendly option for us, since it keeps our delivery kilometres low.
OUR PRODUCTS
Our cold-pressed juices, wellness shots, almond blends and soups are made to order on the same day you collect or receive them.
We do not use the HPP (High Pressure Processing) pasteurisation technique. Our cold-pressed juices and almond blends are all super fresh, raw and unpasteurised, and therefore only have a three-day shelf life. It is very important that you keep them refrigerated between 1°C and 4°C at all times.
At The Detox Company, our ingredients are certified organic. We are proud to partner with trusted local suppliers and farms to use the freshest organic produce available.
On the extremely rare occasion that we are unable to source an organic ingredient from our trusted suppliers, we may have to supplement with non-organic produce. We strive to avoid this at all costs. Please note that salt cannot certified organic as it is not cultivated and does not require fertilizers, pesticides or other chemicals.
The produce has natural variations and therefore so do our blends. Tastes and colours may vary due to the natural or seasonal variations.
At The Detox Company our cold-pressed juices, wellness shots and almond blends are produced using the highest quality press mechanism. We use a commercial cold-press juicer with a hydraulic press to extract the nutrients of whole organic fruits, vegetables and tree nuts. After grinding the whole organic ingredients into a fine pulp, the hydraulic press applies thousands of kilograms of pressure, extracting every millilitre of juice that the fruit, vegetable or tree nut can possibly yield.
This method slowly extracts juice from fresh produce without heat, thereby retaining the most nutrients possible. The pressing process also ensures minimal oxidization, which is why our products can be refrigerated for up to three days.
The three-day shelf life is indicative of the freshness – each bottle is brimming with vitamins, minerals, fibre, enzymes and chlorophyll.
Traditional juicing exposes ingredients to more oxygen and heat which can damage the nutrients. We do not we add heat at any stage of our pressing process and we never freeze any of our products or produce to artificially extend the shelf-life.
About Your Cleanse
We are true believers in a radiance restoring regime from the inside-out. Our cleanse programmes are intended as a conscious pause that is easily integrated into everyday routines. Adults can benefit from the intensified nutrient intake as a regular part of their lifestyle.
Please note that you should not undertake a cleanse if you are under 18, pregnant, breastfeeding or suffering from certain medical conditions. If you have any concerns, you are taking specific medication or you have a medical condition, please check with your doctor first.
Our products and cleanse programmes are not suitable for people with a celery and/or tree nut allergy, or diabetics who are insulin dependent. Please ensure that you do not consume any products (cold-pressed juices, wellness shots, almond blends or soups) which contain ingredients that you are allergic to.
While the outcome of weight loss varies from person to person, we emphasise that this is not the primary focus of our cleanse programmes.
We view them as a period of digestive rest with a heightened nutrient intake to reset and recalibrate - a joyous ritual that supports your wellness regime and an opportunity to slow down and check in with yourself. A time to reconnect with your body and give it a break from the stresses and toxins of the modern world.
Our aim is to provide you with a nourishing and flavourful experience that supports overall wellbeing, allowing your body to find its own balance.
While on a cleanse programme we encourage you to be gentle with yourself and we recommend that you avoid activities that place stress on the body, such as high-intensity exercise. Try a relaxing walk, swim or gentle yoga class during your cleanse.
Important information
Though we are happy to provide services and recommendations that may help you to improve your overall health and wellbeing, we do not ‘treat’ or aim to ‘cure’ any health issues. The information provided on this website is for general information purposes only. The information is not intended to be a substitute for professional health, medical advice or treatment, nor should it be relied upon for the diagnosis, prevention, or treatment of any health condition.
Please note that you should not undertake a cleanse if you are under 18, pregnant, breastfeeding or suffering from certain medical conditions. If you have any concerns, you are taking specific medication or you have a medical condition, please check with your doctor first.
Our products and cleanse programmes are not suitable for people with a celery and/or tree nut allergy, or diabetics who are insulin dependent. Please ensure that you do not consume any products (cold-pressed juices, wellness shots, almond blends or soups) which contain ingredients that you are allergic to.